Find articles about information features, troubleshooting guides, and other technical information related to the hosting service Hostinger.
Knowledge Base Articles
How can I password protect my website / folders ? To create a password protected folder you need to go to cPanel and click on
Path to imagemagick / imagick, how to use ImageMagick ImageMagick is not supported with our hosting. You can use GD or Netpbm libraries for
How to edit/change/add CNAME or any other DNS records? You can change the CNAME or any other DNS records from the "DNS Zone Editor"
How to use remote MySQL? You need to upgrade your plan to Premium or Business to have remote mysql.
How to use shared SSL? Unfortunately we do not support shared SSL here. You can only install a trusted SSL
Where to point my domain? You can get instructions how to point your domain to our name servers from the
403 Forbidden error was encountered To fix this, please, CHMOD your public_html directory to 755. You may do this in
How to host multiple domains? If you want to manage multiple domains from same control panel, you need to use
MySQL timeout errors If you experience MySQL timeouts, it's possible you are using heavy or very long MySQL
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Do you have SFTP? Unfortunately you need to upgrade to a Premium/Business account to have SFTP working.
Do you support innodb? InnoDB is supported on Premium and Business packages.
Mail goes to spam folder This issue can be related to mail filtering rules. It's possible someone from this server
How to block IP using .htaccess file? You may block access to your website from specific IP addresses using .htaccess file. You need
How to enable wildcard subdomains? Unfortunately, wildcard subdomains are not supported on our servers at the moment.
Problems using Outlook Express If you can not receive emails using email client like Outlook (or similar), please make
How to import/export database? To import/export a MySQL database you need to follow these simple steps: - If you want
How to install scripts? To install your desired script using auto installer, please, log into your control panel and
Do you support FFMPEG? Unfortunately we do not support FFMPEG on our servers.
What payment methods do you accept? We accept payments via.... (list all the supported payment gateways here)
What domain name extensions can I host? You can host a vast array of domain name extensions on our servers. If you
Function such as exec() has been disabled for security reasons Unfortunately, functions like exec(), shell_exec(), proc_open(), passthru(), system(), popen() and similar are disabled for security
What is the path to my root (home base) directory? Can it be changed? Your path to home directory is /home/YOUR_CPANEL_USERNAME/public_html/
If using Dreamweaver, the host directory has to
How can I get root access? This is a shared hosting server and root access is not available. However, root access
Can you install Zend Optimizer or ionCube? PHP extensions like Zend Optimizer and ionCube are installed on our servers by default.
Do you allow warez linking? You can link to remote file upload sites like RapidShare, MegaUpload and others, but we
Global server time Global server time configuration cannot be changed, but you can use PHP function date_default_timezone_set to
Can I edit php.ini? Unfortunately, you can not edit php.ini But you can change most of PHP settings yourself by
Where can I see CPU usage logs? Unfortunately, we do not store reports of CPU usage on server. We only email customers
How to enable domain privacy? It is not possible to hide WHOIS information, because we do not manage your domain
Can not delete file .pureftpd-upload If you see a file named like '.pureftpd-upload' or similar and can not delete it,
How to transfer my free domain to another registrar? Unfortunately you can not transfer your free subdomain to another registrar. You can only transfer
What is the limit for sending emails? You can send up to 15 email messages per minute with PHP. Also you can
Can I install ruby gems? Ruby gems are not supported at the moment.
Do you support Ruby on Rails? Ruby on Rails is not supported by our servers.
How to run cronjob? To run desired cron job, you need to make sure that your .php file is
How to change cPanel password? If you are having issues with the control panel or FTP password, you can change
How to cancel account? You can delete your account at any time by using the 'Control Panel' -> 'Delete
Do you provide phone support? Unfortunately, we do not provide phone support. You can always ask your question via ticket.
How to add addon domain? To add another domain to your account simply mavigate to cpanel section "Addon Domains" and
I get file permission problems Please use "Fix file ownership" tool from control panel to fix this problem.
What languages does your support team speak? Our support team is versed in ... (input your main reseller country language here) and
Are there any long term contracts? Our offer is risk free. Unlike many companies, you don't need to pay for 12
How to transfer my website to your server? If your website doesn't use MySQL databases, moving your site is very easy. Simply upload
Website builder does not work properly You can report the website builder issues in the website builder application itself. Or you
What are the differences between subdomain, parked domain and add-on domain? Sub domain * Lets say your domain is mysite.com. * You install a Message Board and put
Do you support Frontpage Extensions? We do not support Frontpage extensions.
Can you install additional PHP modules? Our servers have all popular PHP modules and extensions installed already. If some module is not
Where are your servers and company located? Our company is based in Larnaca, Cyprus. We have servers located in insert_server_location_here to ensure maximum
Do you register international domains? You can find the list of domain extensions that we register or accept transfers for
How can I get a coupon code (discount)? You can use coupon SALE40 to get amazing 40% discount for our services.
Where can I see a list of autoinstaller scripts? We use Installatron autoinstaller. You can view all of its apps at http://installatron.com/apps?s=VfwKDK3AWmIAAAxXw3kAAABN However, please note
Do you support ASP? Unfortunately, our servers run Linux OS and ASP is not supported here.
Do you support flash sites? Flash is fully supported here. Flash is a client side feature - it runs on
Do you support Python? Unfortunately, Python is not supported on our shared hosting servers. We can only recommend You
Can I run cgi and/or perl scripts on my website? Unfortunately we do not support Perl/CGI at the moment.
Can I get shell access? "SSH Web Console" is available only with our paid plans. Please upgrade your account to
How often do you make backups? Unfortunately, there is no automatic backup option with free account. However, we attempt to make
Do you provide MSSQL support? Unfortunately, we support MySQL only (MSSQL is not supported here).
"Unable to read 0 bytes in FILE_NAME.php on line 0" error If you see "Unable to read XXX bytes in FILE_NAME on line 0" or similar
How do I disable directory listings ('index of' page)? If you see "Index of /" message and list of your files and directories when
How do I access webmail? You can access your webmail at http://webmail.#master_domain (login with your email account address/password)
Do you provide billing software? We have a range of invoicing software available in our Intallatron Autoinstaller but we recommend
Is disk space/traffic really unlimited? You can use as much disk space and bandwidth as you want with paid account.
I was suspended for mass mail Mass mail is strictly prohibited by our Terms Of Service. You can send no more than
How to create an .htaccess file? Here’s how to create a text file suitable for an .htaccess file: 1.
Is cURL installed on your server? Curl and CurlSSL are installed by default on our servers.
Does server support SSI? Unfortunately, we do not support SSI at the moment.
Do you place any forced ads on my website? We do not place any forced advertisements on your website.
Can I place AdSense or other ads on my website? You are welcome to place any advertisements on your website at any time.
Can I use temporary URL to access my website? Unfortunately, such feature is not supported on our systems. However, you can setup your computer
Do you allow adult content? Any kind of adult content is strictly prohibited.
Can i install SVN packages ? We do not support SVN software here.
Can I pay monthly? Our services are absolutely free and you do not need to pay for it.
Could you tell me your price list? Here is the price list for Premium and Business Accounts: (enter your reseller values here) Premium:
How to change file/folder permissions? You can change the file permissions in two different ways:
1. Enter cPanel -> File Manager.
Do you offer dedicated servers hosting? Unfortunately we do not offer dedicated servers at the moment but we do have a
Is mod_rewrite enabled? mod_rewrite is enabled by default on our servers.
Do you offer VPS? Yes, we offer VPS hosting. We have several plans and billing cycles you can choose
I can not create database with phpMyAdmin All databases should be created using control panel. It's impossible to create a new database
I get 'MySQL server has gone away' error If you see error message 'MySQL server has gone away', it might be that your
I get slow download/upload speed! Please note that our servers are located in (write the default data center location for
Help, my account was canceled! Your account was most likely canceled due to abusive content or inactivity. Unfortunately, we are
Can I run file sharing or image hosting service? Unfortunately you cannot run such type of website here.
How to enable register_globals PHP register_globals setting is set to OFF on our servers for security reasons. All modern
I get Internal Server Error (500) There are many different possibilities why you can get Internal Server Error. And in most
Can I install ShoutCast on your server? Unfortunately we do not support ShoutCast on our servers.
I get "421 too many connections" FTP error If you use FileZilla software: To limit the number of connections of an EXISTING configured connection,
What are your server specifications (parameters)? Our servers use Intel Xeon E5 CPUs, 32-64GB RAM, SSD and SAS/SATA3 (RAID10 protection) disk
Do you support gzip? Our servers support mod_gzip, mod_deflate by default. To use GZIP, please call the function ob_start("ob_gzhandler");
Do you support mailing lists or mass mail? Unfortunately we do not support mailing lists. Mass mail is strictly prohibited by our terms
Help, my cronjob does not work If you run cronjob using PHP command, eg. "php -f /home/username/public_html/file.php", and get no PHP
How do I submit my website to search engines? Unfortunately, we do not provide website submission services. Please refer to "Google Webmaster Guidelines" and
My website can not be found on search engines This is not related to hosting, and is related to your website only. Please refer
Images are not displayed on my website Please make sure images are uploaded to server. Secondly, check if HTML source code has
Can you update php version? You can select the PHP version you want to run at "PHP Configuration" screen on
How to edit MX record? You can change the MX record for your domain in cpanel "Edit MX Record" section.
Can I reset my account myself? You can do this by using the 'Control Panel' -> 'Reload Account' function. It will
I get 'unexpected T_STRING' error You may get this error because all .html files are parsed as PHP here. So,
Can I use Dreamweaver to publish my sites? You can use Dreamweaver software to create, upload and update your websites without any problems.
Do you support FXP? Unfortunately, direct file transfer from one FTP server to another (FXP) is not supported here.
How to setup default (catch all) email account? You can set up default email account in "Catch-all Emails" section on cPanel.
How to integrate webmail into my website? You can access webmail at http://webmail.#master_domain, you cannot add it to your website.
Parse error: syntax error, unexpected T_PRIVATE If you get error message 'unexpected T_PRIVATE' or similar error in your script, make sure
I get 'Invalid argument supplied' message If you see error message 'invalid argument supplied' or similar error message in your script,
PHP Fatal error: Cannot redeclare If you see error message 'PHP Fatal error: Cannot redeclare function' or similar error message
How to add login form to my website? You can protect individual directories using 'Password Protected Directories' feature in your control panel.
Can you offer a custom package for me? Unfortunately, we do not offer custom packages at the moment. All available packages are listed
I need information about your affiliate program You can find all information about our affiliate program on our website. You can also
Does your hosting support POP3, SMTP or IMAP? Our servers support POP3, IMAP and SMTP protocols. However SMTP and IMAP are available only
Is there any limit for number of files uploaded? Do you have any inode limit? You can have a maximum of 20,000 files uploaded on your account. Uploading a huge
Do you offer phplist? We do not offer phplist (or any other mailing list tools) and you can not
How to create a backup? To create a backup, please login to your control panel and go to Backups section. If
How to restore a backup? To restore a backup, go to 'Website Import' tool and upload your archive. All files
Domain does not work with "www" You need to check your DNS zone settings to see if you have an "A"
Do you offer subversion (SVN) hosting? Unfortunately we do not support subversion hosting.
Do your servers support audio/video streaming? Our servers support audio and video streaming, but you will need to configure everything yourself
Do your servers have Flash Media Server installed? Unfortunately, Flash Media Server is not supported here.
How can I enable SMTP authentication? SMTP is available only with paid plans. Please upgrade your account if you want to
Do you offer RVSKin? Unfortunately we do not offer rvskin.
How can I edit httpd.conf? You can not edit httppd.conf file because this is a shared hosting server and this
Is your company interested in sponsoring my website? We are not interested in sponsoring any websites or organizations at the moment.
I want to work in your company. Where can I apply? You can fill out the job application at http://www.hostinger.com/hire/index.php
Only selected applicants will be informed.
What are your file type and file size limits? We do not have any file type or file size limits when uploading via FTP.
I get 'open_basedir restriction in effect, file is not within the allowed path' error If you get get 'open_basedir restriction in effect, file is not within the allowed path'
Can you recommend a good billing system for me? There are many different webhosting billing systems around, and your final choice depends on your
Do you support TomCat? We apologize for inconveniences but TomCat is not supported here.
Do you support ColdFusion? Unfortunately ColdFusion is not supported here.
Help, my website was hacked! The most common reasons for a hacked (defaced) website include: - Outdated web application. Every popular
How many accounts do you setup on the same server? The number of accounts depends on the account type and many other factors, so each
Do you provide Windows hosting? We use CentOS operating system (it's just another Linux distribution optimized for web hosting platforms)
Can I host domains with special symbols here? We do not support domains with special characters (such as "_" or "%"). However you
Do your servers support Capistrano? Unfortunately Capistrano is not supported on our servers.
Have you enabled allow_url_fopen function? PHP function allow_url_fopen is enabled by default on our servers. If you get any errors
There is a virus on your server! Please rest assured there are no viruses on our servers, because we use Linux OS.
Can I install my own webmail client? You can install your own webmail client, but we can not provide any help installing
Can I install nulled scripts here? Nulled scripts are not allowed to be hosted here.
Do you have memcache installed? Unfortunately memcache module is not installed on our servers.
Help, I can't install Joomla components! This is a known issue with Joomla script - some components cannot be installed correctly
Can I sell stuff on my website? You are welcome to create an online shop and sell goods on your website without
Do your servers have anti-ddos protection? Our servers use advanced hardware firewalls to make sure customer accounts are safe and protected
Do you have XSL(T) processor installed? Yes, XSLT processor is installed on our servers.
Do you offer Secure (https) Connection to cPanel? Yes, our cpanel uses only secure (https) connection.
Is magic_quotes_gpc enabled on your servers? PHP magic_quotes and magic_quotes_gpc functions are enabled on our server by default.
How can I setup email forwarder? You can setup email forwarders by using the "Manage Forwarders" section in your control panel.
What is MySQL port? MySQL port number is 3306.
I see old content after uploading new files Most likely, your browser has stored the older copy in its cache for faster loading.
How can I add logo (favicon) near my address bar? You can have image near your address bar (favicon) very easily. 1. Create favicon image at
Can I copy/paste HTML code on my files directly? You can edit the HMTL code by using the File Manager in control panel. Select
Do your servers support WebDav/WebDisk? Unfortunately WebDav is currently unsupported.
Can you add/update auto installer scripts? Unfortunately, at the moment, we cannot add more scripts to our installer. However new scripts
How to create custom error pages? To change error page layout, go to Error Pages section in your cPanel. Choose the
Can I setup email auto reply (autoresponder)? The email auto responder feature is available only with a paid plan. Please upgrade to
Can I block unwanted incoming emails? Server has already advanced spam blocking tools installed.
Can I pipe email messages to any file (script)? Email piping is not supported at the moment.
My FTP client displays only 1998 or 2000 files, but I have more files You need to configure your FTP client to increase the file display limits. Please ask
Can I enable anonymous FTP connections? We do not support anonymous FTP connections for security and performance reasons.
Can I use SSL with my email accounts? Secure (SSL) email access is supported with paid plans only. Please upgrade your account to
Fatal error: Allowed memory size of XXX bytes exhausted If you get PHP error 'Allowed memory size of XXX bytes exhausted' here is one
Do you accept customers from all countries? We do accept customers from all countries in the world. However, to prevent abuse, some
Help, I deleted some files! If you have saved an account backup on your computer, use the 'Import Website' tool
Will my data be lost during upgrade? Your data will not be lost and you will not experience any downtime. We will
Can I send newsletters? No mass mailers / spammers are allowed (account will be automatically suspended if you try
Do you support SSL? Unfortunately, SSL is supported with any paid plan.
How can I create MySQL trigger? Unfortunately, we do not support MySQL triggers.
I get 'Source file could not be read' error in phpmyadmin If you get 'Source file could not be read. Try later or contact with your
Can I use chat scripts on my website? All kind of chats (except IRC) are allowed here. You can add online chat, chat
Can I run commands from command line? You can run some commands via command line by using the "SSH Web Console" tool.
Can I delete my client profile (whole account)? You can cancel hosting package from control panel at any time, but you can not
I get 'User XXX already has more than max_user_connections active connections' error If you get 'User XXX already has more than max_user_connections active connections' or similar error
Can I execute applications on your servers? Unfortunately, you can not execute applications on our servers for security and performance reasons.
Do you support JDBC or ODBC? Unfortunately, JDBC or ODBC is not supported on shared hosting. Please look into our VPS
Can I get only free domain without hosting? In order to get free domain name registration for one year, you must sign up
Can I pay using unverified PayPal account? You can pay for our premium hosting services by using unverified PayPal account without any
Can you renew my domain (registered with other registrar) when it expires? If your domain is registered with another registrar, we cannot renew it for you. You
Is PHP open_basedir enabled? The PHP open_basedir feature is enabled by default and unfortunately, it can not be disabled
Do you support Magento? Magento is supported on paid plans only because it requires InnoDB engine that is supported
Do you provide domain masking? Unfortunately, we do not provide domain masking.
Do you support GD library? GD library is enabled on our server by default.
Can I host anime or hentai here? Yes, you can host anime here. However do note that hentai is prohibited as it
Do you support Gallery2 script? Yes, the Gallery script will work fine on our servers. Make sure to select NetPBM
Can I install perl/pear extensions? Unfortunately you cannot install perl/pear extensions on our servers.
Where can I see website builder demo ? Our Zyro builder demo is located at this link: http://test.zyro.com/template/
Which ecommerce solutions do you offer? We have Auto Installer which offers Boxbilling, ZendCart, OS Commerce, CubeCart shopping carts.
Do you offer pdo and pdo_mysql? Yes, we do offer pdo and pdo_mysql support.
Can I host social websites here? Unfortunately you cannot host social websites like myspace or facebook here.
What is PHP memory_limit ? PHP memory_limit is set to 128 MB by default and can not be increased any
Can I host online game scripts here? Unfortunately you cannot host online gaming scripts here since they take up too much server
Can I run background processes on your server via SSH? Unfortunately, we do not allow to run any permanent background processes. Only temporary processes are
Can I host torrents here? You can link to torrent files but torrent tracking systems are not allowed to be
Which Apache version do you use? We use Apache 2.2 version on our servers.
What is your PHP configuration? You may check our server PHP info here: http://server1.main-hosting.eu/phpinfo.php
Can I host youtube clone scripts here? Unfortunately you can not host youtube clone scripts on our servers because we do not
Do you support .htaccess override? Yes, we do support .htaccess override on our servers.
PHP safe mode is set to on or off on your servers? PHP safe mode is set to "off" by default on our server.
My PHP max_input_time needs to be set to -1 You can set the max_input_time to "-1", by adding the following line to your .htaccess
Do you support Mplayer, Mencoder or LAME MP3 Encoder? We apologize for inconvenience but we do not support Mplayer, Mencoder or LAME MP3 Encoder
Do you support Flv2tool? We apologize for inconvenience but we do not support Flv2tool on our servers.
Do you support Libogg + Libvorbis? Unfortunately we do not support Libogg and Libvorbis on our servers.
Do you support DotNetNuke? Unfortunately, we do not support DotNetNuke (DNN) on our servers, because it requires Windows 2000
Is symlink function enabled? Symbolic linking is disabled for security reasons and cannot be enabled here.
Can I buy domain only? Yes, you can easily do that at cpanel section "Domains".
Do you have exim running on another port? SMTP is not enabled for free accounts. Please upgrade your account if you wish to
How can I add a forum on my website? You can install forum script automatically using Auto Installer section in your cPanel. You can also
Can I compile scripts or run compiled scripts on your server? Unfortunately, You cannot install any compilers, compile scripts or run compiled programs on our servers.
Can I run programs used on desktop computer? You can not run any kind of executable programs here for security and performance reasons.
Do you accept direct payments via PayPal? Unfortunately we do not accept direct money transfers via PayPal. You need to use our
Is gambling content allowed? Unfortunately gambling content is allowed only on upgraded accounts. Please upgrade your account to Premium
How long has your company been in business? We have provided hosting services worldwide since 2004.
Do you allow HYIP websites? You can host HYIP sites only with Premium or Business package.
I can not pay with my credit card or PayPal! (if your hostinger has credit card option, translate all the text, if not, translate only
Do you offer demo (trial) accounts? This free account is a kind of "demo" account to our premium hosting. If you
File downloads time out, please help There is a 2 minute connection timeout on our servers. That means that all connections
PayPal asks me to add credit card If PayPal asks you to add credit card when trying to pay for service, please
Can I host affiliate based websites here? You can host affiliate based websites (with affiliate links, banners, etc.) without any problems.
How to upload more than one file at a time? Using File Manager you can upload files one by one. However, you can upload thousands
Can I get your package for free? All our services are 100% free and you don't need to pay a dime. Ever!
Do you offer website building tool? Yes, we have Zyro Website Builder available for all our clients.
Do you allow p2p connections? We do not allow P2P (or similar) connections on our servers.
What is max upload file size limit on your servers? The PHP upload_max_filesize limit is set to 8 MB on our servers, what means you
Can you disable auto_prepend_file or auto_append_file ? Unfortunately, auto_prepend_file and auto_append_file settings cannot be disabled.
Do you have any CPU usage limits? We allow using up to 20% of CPU power for our customers per website. If
Is fopen enabled? Function fopen() is enabled and works without any restrictions on our servers. Function allow_url_fopen is
My monitoring scripts report site is down If you use 3rd party monitoring scripts/services, please be aware that we block all IPs
How can I modify database charset? You can modify database charset using phpmyadmin at any time. Select database you want to
How can I change page encoding? You need to complete this step to change page encoding: Add this line somewhere below HEAD
Do you support wildcard subdomains? Unfortunately, wildcard subdomains are not supported on our servers at the moment.
I do not see .htaccess file If you do not see .htaccess file, there might be 2 possible issues:
1. This file
Can I have multiple FTP accounts? You can setup multiple FTP accounts using FTP Accounts section in your cPanel at any
Where can I see cPanel or WHM demo? We do not offer cPanel demo access for security and performance reasons. However you can
Do you accept PTC sites? PTC sites are allowed only with Premium and Business plans.
Can I prepay for hosting service or domains? Yes, you can prepay anytime. All advance payments are added to your balance that is
Do you accept GPT sites? Unfortunately GPT sites are allowed with Premium and Business plans only.
Do your servers support mono? Our servers run Linux and mono (or other .NET applications) is not supported.
Can your servers handle SHTML pages? Unfortunately, our servers do not support SHTML.
Why can't I reactivate my account? You can reactivate canceled account(s) from the control panel at any time. Please just click
Where can I see your features list? You can find complete list of our features at ... (give link to http://www.hostinger.co.uk/web-hosting page
Do you offer bulletproof hosting? Unfortunately, we do not offer bulletproof hosting services at the moment.
How can I setup email account? To add an email account, you need to use 'Manage Emails' section in control panel.
How can I find my computer IP address? Your IP can be found at http://www.ip-adress.com/ website. Please just open this website via browser
I see 'CURLOPT_FOLLOWLOCATION cannot be activated' error message If you see 'curl_setopt() [function.curl-setopt]: CURLOPT_FOLLOWLOCATION cannot be activated...' error message, you shouldn't worry about
How to build a new website? It's possible to create a new website in different ways. 1. If you have experience
I forgot members area password, please help. If you can not remember the members area password, you can always use the 'Password
Do you support PostgreSQL? We would like to bring you PostgreSQL support. Unfortunately, it's not supported due to control
How to prevent file permission issues? In order to prevent files from being owned by nobody (or user 99), you should
How can I park domains? In order to park domain names, login to cPanel and click Parked Domains icon. Enter
Can I choose any payment period I want? You can choose any payment period you like except monthly - every 3 months, every
Do you have any file to download in order to test server speed? You can test our server speed by downloading this file: D Data Center
Do you support SourceGuardian? Our servers support Ioncube and Zend encoders. Other encryption modules like SourceGuardian are not installed
My FTP does not work First of all, make sure you are using the correct FTP details (like hostname, username
How can I get started? In order to get started, please go to cPanel -> Getting Started section and you
I can not open txt and exe files We apologize for the inconveniences, but .txt and .exe files are disabled for security reasons.
Help, my AdSense ads is not being displayed If your ads are not being displayed, please make sure your code has been placed
Can I add multimedia content on my website? You can embed multimedia content on your website without any problems.
I can't verify my website using Google Webmaster tools If there are any problems trying to verify your website, it might be there is
I see "can't accept more than 5 connections as the same user" error Most likely your FTP client opens more than 5 sessions to accelerate uploading. Check your
I see MySQL error 'exceeded the max_updates resource' We allow 50000 MySQL connections per website in 1 hour. If you execute more MySQL
I see question marks and weird symbols on my site If strange symbols are displayed on your website, it's related to incorrect database and/or page
I can upload only 2 MB files In order to upload files bigger than 2 MB FTP client should be used. We
I see 'Warning: ftp_mkdir() failed' error In order to fix this error please run the 'Fix File Permissions' tool from your
Do you cancel websites for inactivity? Your website must get at least 10 visitors per month and it must be fully
How can I run MySQL query manually? If you need to launch MySQL query manually, please use the phpMyAdmin tool which is
What is SSL? SSL stands for Secure Sockets Layer. What SSL does is encrypt data when it travels
How to setup Directory Listing When a web browser is pointed to a directory on your web site which does
Can I host script such as RapidLeech? Unfortunately, it's not allowed to host RapidLeech script on our servers due to technical reasons.
Is Red5 server supported? Unfortunately, Red5 is not supported because it requires Java to run.
Can additional ports be opened? We apologize for inconveniences, but for security reasons we can't open additional ports on free
Are sockets supported? Sockets are fully supported.
Can I use rsync? rsync is supported with Business package only as you need unrestricted SSH access to perform
What is my host directory? Your host directory is public_html, all files must be uploaded to it.
Do You support Dolphin? Unfortunately we do not support dolphin package, as it requires PHP exec() function and ffmpeg
Why does the nameserver update not work? Usually it takes 24 to 48 hours for the nameservers change to take full effect
Does PHP mail() function work? PHP mail() works completely fine. However, You should be aware, that this is shared server
What MySQL storage engines are supported on your servers? Our free servers support MyISAM storage engine. Please upgrade to Premium or Business plan if
Are MySQL heap tables supported? MySQL heap tables are supported and can be used on our servers.
What is your POP/SMTP information? Free servers support POP3 and IMAP only. SMTP is not available with free account, but
What perl version do you use? Unfortunately we do not support Perl/CGI. However, you can use Perl if you get one
How can I monetize my website? We would love to assist you monetizing your website. Unfortunately, we provide only webhosting services
Do you support SQLite extension? Yes, SQLite extension fully supported.
I get access denied errors when importing database via phpmyadmin If access denied errors are displayed when you try to import MySQL backup file via
I see 'Maximum execution time of XXX seconds exceeded' error message If error message 'Fatal error: Maximum execution time of XXX seconds exceeded' is displayed, it
Can I automate backups? Unfortunately cPanel does not allow webmasters to automate backups in full. However, you can always make
Can you change my domain? It is not possible to simply change the domain name, but it can be done
Can you show me an example of site hosted with you? Unfortunately, we do not reveal our client details (like website URLs, emails, etc.) to 3rd
How to disable magic quotes? (by using .htaccess) You need to put this line in Your .htaccess file in the directory, where You
Can you register domain for me? You can choose us to register a domain for you or you can register new
How do I set new mysql Database/user up? You can setup new (view existing) MySQL database, username and password anytime. Please login to
Can I install additional webmail themes? Unfortunately, additional webmail themes are not available at the moment.
Can you enable traceroute? Unfortunately, we cannot activate traceroute feature due to security reasons.
How to create a full backup on my pc? These are the steps to perform a full backup of your account: 1. Enter cPanel 2. Choose
Problem: Browser tries to download PHP file There might be several ways to fix PHP file download problem: 1. Check the Apache Handlers
I see 'supplied argument is not a valid MySQL result resource' error message If error message 'mysql_fetch_array(): supplied argument is not a valid MySQL result resource' or similar
I see 'Cannot modify header information - headers already sent' error message If error message 'Cannot modify header information - headers already sent' is displayed on your
How can I protect source code of my website? Unfortunately source code can not be protected. Anyone can view site source code by visiting
I see 'syntax error, unexpected $end' error message If error message 'syntax error, unexpected $end' is displayed on your website, most likely there
I see 'cannot send session cache limiter' error If error message 'cannot send session cache limiter' is displayed on your website, most likely
Can you offer a VPN connection for me? Unfortunately, VPN connections are supported on our VPS packages only.
How to install SSL certificate? Unfortunately, SSL feature is available with paid plans only.
How do I flush DNS? Please check out these instructions on how to flush Your computer's DNS: http://www.tech-faq.com/flush-dns.shtml Also, if You use
When will you claim my PayPal payment? Unfortunately we are unable to claim manually sent payments. You need to pay us via
Why does the login to additional FTP account fail? If you have created additional FTP accounts and experience any login problems, please double check
My new MX record does not work If you experience any problems with emails after changing your MX records, please kindly note
I want to point mydomain.com MX record to an IP address You can edit your DNS zone and MX records by using the "DNS Zone Editor"
Is multi-domain SSL supported? Multi domain SSL is not suppported on our system.
What is your MySQL server timeout? Our servers have MySQL timeout limit set to 20 seconds by default. This limit is
I cannot access my website! (because of IP Ban) This could be because your IP has been banned (as for example we can visit
Is FastCGI supported on your servers? FastCGI/CGI/Perl is not supported on our servers.
Could you optimize my website for search engines? We would love to help you optimizing your website for better rankings in search engines.
I receive "unexpected T_STRING" in XXX at Line 1 (if client is using iWeb) iWeb's format of coding is not fully compatible with our hosting. This means that you
I see HTTP code 200 when debugging my website If you see a message (code) like '200 OK' when debugging your site, it means
MySQL server does not work! (User gets Error 28) Please try to run MySQL database repair function from phpmyadmin section of your control panel.
Do you have zlib installed? Zlib PHP module is installed and enabled by default on our servers.
How can I recover MySQL password? If you do not remember MySQL password, you need to reset it (MySQL passwords could
Can timezone be changed via .htaccess? If you couldn't change timezone using PHP functions in your script, it's also possible to
How to change login email or password for members area? To change your members area login email or password, please login to your account at
What RAID is being used? We are using RAID-10 configuration on our servers.
Is fsockopen enabled? PHP function fsockopen() is enabled.
Is CREATE VIEW operation supported on your MySQL server? We fully support MySQL CREATE VIEW operation.
Can I lift CPU usage by paying more? Yes, you can upgrade to our Premium or Business package. Upon doing this, your account
What are my nameserver IPs? Our nameserver IPs are: ns1.#master_domain - 22.214.171.124 ns2.#master_domain - 126.96.36.199 ns3.#master_domain - 188.8.131.52 ns4.#master_domain - 184.108.40.206
Access denied for user 'xxx'@'localhost' It seems you are using incorrect MySQL hostname: we do not use 'localhost' our MySQL
How can I configure website redirects? All types of redirects can be added/configured/removed using 'Redirects' section in cPanel.
Can I host game cheats and hacks? It's allowed to host game cheats and hacks on our servers. However, please kindly note
Can I host proxy sites here? It's allowed to host proxy scripts for your personal use only. If proxy scripts are
Do you support SmartFoxServer? Unfortunately, we do not support SmartFoxServer as it requires Java to run.
Is wildcard SSL supported? Unfortunately we do not support wildcard SSL at the moment.
Is .htacess supported? Yes, .htaccess is fully supported on our servers. However before you will start start using .htaccess
Do you offer offshore hosting? Yes, we have servers in multiple data centers worldwide so we could transfer your account
Do you support PHPmotion? Unfortunately, PHPmotion script is not supported on our servers as it requires FFMpeg (which is
Is PHP SOAP Enabled? PHP SOAP function is fully supported on our servers.
Is dl() function enabled? Unfortunately we can not enable this function or enable this loader on our servers for
.hu TLD registry requirements The .hu TLD registry has special requirements for domains before nameservers can be changed. Please set
How to access cPanel? You can access your account cPanel by logging into your members area here: http://cpanel.#master_domain * Note -
Firefox error: The page is not redirecting properly (endless loop case) When a webpage redirects you in an endless loop, Firefox will display an error with
My emails do not reach yahoo / hotmail / live mail! If you are unable to get emails at yahoo/hostmail/live mail, it could be that someone
Can I install PECL id3 on your servers? Unfortunately due to security reasons it is not possible to install PECL id3 on our
Cron Job is not working on Drupal installation To make the cron job run successfully, please follow these steps: 1. Firstly, you will need
Can I create VNC server on your hosting? Unfortunately due to technical reasons you can not install VNC server on our servers.
Can you install APC (Alternative PHP Cache) on the server? Unfortunately, we use default PHP cache and for this reason we are unable to install
Do you have Lunics installed on your servers? Unfortunately we do not have Lunics installed on our servers for security reasons.
Can I use SSH tunneling here? You can only run basic SSH commands from our SSH console, SSH tunneling is disabled
Can you merge my two accounts? Unfortunately it is not possible to merge two different accounts together for technical reasons. However you
Can you change suhosin.request.max_vars value? Unfortunately we are unable to increase limits anymore. Our PHP limits are already set to
Do you support CRE LOADED? Yes, you can try to install CRE LOADED on our servers. We support all requirements listed
Can you enable mod_layout on my account? Unfortunately this module can not be enabled.
Do you support JSON? Yes, this feature (JSON) is available on our servers.
Do you accept payments via Miva merchant? Unfortunately we do not accept payments via Miva.
I get error "Failed to copy/move file" Please use "Fix file ownership" tool from the members area to fix this issue.
Can I install PHP Fusion here? Yes, you can install PHP Fusion on our servers without any problems, but we do
FTP keeps timing out (for inactivity) For security reasons we do not allow FTP clients to be connected to the server
How to turn off PHP errors? To turn off PHP errors from your website please enter the following line to your
Can you install MagickWand for PHP MagickWand is not supported by our hosting.
How many mysql user connections do you allow (at the same time)? Our servers are set to use up to 3 simultaneous mysql connections for one mysql
Where can I see my website logs? You may find all the logs we provide in cpanel -> Statistics section.
How can I change my MySQL database collation? This can be done by using phpMyAdmin and following the instructions below: 1. Enter your cPanel
How to make directory / file writable? To make a desired directory/file writable, simply change file permissions to 777. It can be
How to set up google apps? This setup guide will cover basic and advanced configurations for businesses and schools so you
I can not extract .rar files via cPanel file manager Unfortunately we do not support .rar files extraction on our servers. Please re-upload a .zip
Do you support mysqli or mcrypt? Yes, our PHP configuration does support this feature.
Do you support SimpleXML? Yes, we do support SimpleXML on our servers.
How to disable mod_security? Please add the following lines to your .htaccess file to disable mod_security:
Do you support Elgg (CMS) on your servers? Elgg will work fine on our servers as it meets our server requirements.
How do I change my website builder template to another? If you are trying to change your web builder template, you need to start the
Do you suport Video Whisper ? Unfortunately, Video Whisper is not supported on our servers due to technical reasons.
Do you support VidiScript? Unfortunately our servers do not support VidiScript as it requires MEncoder and FFMPEG which are
How do I use .htaccess file? Please check this ultimate guide on using .htaccess files for the best experience implementing the
Can you install geoip PECL module for PHP? Unfortunately, due to security reasons geoip PECL for PHP can not be installed on our
Could you provide me domain check script? Unfortunately we do not provide scripts for our clients. However we have found a good
Can I connect to my hosting control panel from mobile device? Our hosting is fully working on the windows/linux platform. Unfortunately we can not test this
Do you support php_imap? Yes, we do support PHP function php_imap on our servers.
Do you support OpenSSL? Yes, we do support OpenSSL on our servers.
How can I fix/repair and optimize database myself? You can optimize / repair your database via phpMyAdmin: First log into cPanel and open up
I want to discuss the issues on the phone Unfortunately we do not provide phone support at the moment. You can contact us only
Is eyeOS supported? Currently eyeOS is not supported on free accounts, however it is fully supported on VIP
My website texts (from files) show up as "???" (incorrect encoding) It is possible that your files are encoded in wrong format. You should always use
Is APE server supported? Unfortunately, we do not have APE server installed.
Is Plone supported? Unfortunately, we do not support it because we do not allow running background processes.
Is curl supported with https (Curl SSL)? Curl SSL is fully supported here. To be able to use curl with https, please read
What is my database socket path? The default location for the Unix socket file that the server uses for communication with
Can you enable / disable allow_url_include? Function allow_url_include is already enabled on our servers.
Do you offer dedicated IPs? Unfortunately dedicated IP addresses are not supported at the moment.
Why can't I edit all server settings? We are providing shared hosting services which means that a single server is used to
Can I create multiple logins to my cPanel for my friends? Currently it is not possible to create additional logins for a single cPanel, however most
Do you support foreign keys in phpmyadmin? I am afraid it is not possible to create foreign keys on free plan as
Do you support Mp4Box? Unfortunately, we do not support Mp4Box on our servers.
How to disable output_buffering? To disable output buffering add the following line to your .htaccess file: php_value output_buffering Off
Do you support Zend? Zend is fully supported here. You can run applications encoded with Zend without any problems.
Where can I find error logs for my account? You can find error logs in cPanel -> Error Logs section.
Do you support suPHP, suApache, suexec or suhosin? We do not support suPHP, suapache, suexec or suhosin modules. However we run other security
Where can I see the templates that you offer? Every account on our servers already comes with Zyro website builder that offers 100+ of
Do you support OmniBase? Unfortunately, we do not support OmniBase on our servers.
Do you support Smalltalk? Unfortunately, we do not support Smalltalk on our servers.
Do you support GCC compiler Unfortunately we do not support CC compiler on our servers.
Do you support qsappend / QSA redirects on .htaccess? Yes, they are fully supported. You can see an example for such a redirect by
Do you support opencart? Yes, opencart is fully supported on our servers as it only requires Apache, PHP 5
Is mhash supported? Yes, MHASH support is enabled on our servers by default.
I see blank / white page (if website is based on PHP) If your website is based on PHP, the most common reason for this problem is
Can PECL ssh2 be installed? Unfortunately due to compatibility reasons it is not possible to install PECL ssh2 on our
Do you support AC3, AAC, VORBIS, OGG, x264, xvid, divx or win32 codecs? Unfortunately, we do not support codecs on our servers.
Do you support redmine? Unfortunately we do not support Redmine because it requires Ruby on Rails.
Can DNS clustering be enabled? Unfortunately DNS clustering cannot be enabled since it requires significant modifications on our system that
Do you support phpSHIELD? Unfortunately we do not support phpSHIELD. However if you have phpSHIELD loaders, you can use
Where is the configuration file for my script located? We have compiled a list of configuration file locations for most popular scripts: 4Images Gallery
Where can I read TOS (Terms of Service)? You can check our Terms of Service anytime at replacewith_your_terms_of_service_link
How to add file extension to MIME types? You can add extension to MIME types with .htaccess file. For example if you need to
Do you support timthumb? Yes, it is fully supported on our servers. If you have any issues with the
Too many tables If your account gets canceled for too many tables in a database there's nothing we
My account got canceled for slow MySQL queries Your account was canceled for having slow MySQL queries. This happened because your database used up
Do you support Postini antispam? Yes, we support Google Postini services fully. Please let us know the MX record you need
How to fix e-mail sending and receiving? Email is going to SPAM folders. Our mail servers have very high usage and sends thousands of emails every hour. For
How to change MYSQL username or password If is not possible to change the MySQL user name or MySQL database name without
Do you support nginx? Nginx (Web server/reverse proxy) is only partially supported on our servers.
Why was my (paid) forum canceled? (valid for vB, IPB etc.) It was canceled by our automated system, as we do not allow to host VB
How to disable short open tags? To disable short open tags, You need to create an .htaccess file in your website's
How can I change the server my account is on? To change server, you will have to re-create your account. Please be sure to create
I get ECONNREFUSED error on FileZilla This error is most likely related to Your computer's network/firewall settings. Please check this link
Do you support wordpress mu? How to install it? Wordpress MU plug-in is not supported on our servers.
What is the database information_schema I can see in my phpMyAdmin, do i need it? We do not support the information_schema database. All queries to it are strongly prohibited as
Can you enable TLS stream socket transport on PHP? This feature (PHP sockets) is enabled by default on our servers.
I need to send mass mail, can I use external SMTP (like google)? If you need to send (mass) mails from an e-mail with your domain extension (email@example.com),
My Wordpress was hacked, how to reset my admin password? If your wordpress password has been changed to an unknown value, you can always reset
I get a "Disk full" error Please submit a ticket and we will review it as soon as possible.
Other errors In order to help eliminate possible problems we will need more information. Please try to
How do I extract compressed files? To extract rar/zip files, please use the "Extract files from archive" feature in your file
Why does a password-protected directory ask twice for the password? This is happening because you have a password-protected subfolder on your account. If there is
How to optimize Joomla for better performance? Joomla script is not a 'heavy' application by default, however if it is not maintained
How to auto configure FTP client? Here is short instruction how to configure your FTP client: Firstly, please download and install a
Round cube shows blank "From" address or Sender field is blank Updated Roundcube version uses identities to send mail from. If you see the sender field
Error establishing a database connection If you get the message 'Error establishing a database connection' it means that your script
Can I pay via xoom? Unfortunately, we do not accept xoom payments.
I cannot receive/send emails Do you get any errors when you are trying to send or receive emails? Is
What is PHP execution time? The PHP script max execution time is set to 30 seconds. If you want to
What is maximum outgoing mail message size? Maximum outgoing mail message size is set to 25 MB. If you use your ISPs
Do you support iconv? Yes, we fully support Iconv.
Can I access phpMyAdmin directly? You can access phpMyAdmin from control panel or login to it directly from http://phpmyadmin.#master_domain You will
How many files can I store in one folder? We do not have any limits for files stored in one folder. However, a folder
Can I run SocialEngine? SocialEngine cannot be run on free plan since it requires InnoDB which is not supported
Can I run scgi scripts? Unfortunately, we do not support scgi.
What is email message size limit? The current e-mail message size limit is 25 MB. If you need to send bigger
I cannot connect to FTP (EACCES - Permission denied) This error is most likely due to a firewall on the computer you are connecting
Are booters allowed? Unfortunately, booter scripts are prohibited on our hosting as a high risk content.
My account was suspended for having spam/junk records on database We have found that your blog/forum had thousands of entries, comments, posts or users registered.
Can I run redis with shared hosting plans? Unfortunately, You will not be able to run Redis here because it is not possible
How to turn off PHP error reporting? To turn off PHP error reporting you can use the following snippet in your PHP
How do I fix content encoding error? If your website shows "Content encoding error" it may be due to the GZIP compression.
Do you support Zend Framework? Zend Framework is not supported by our cPanel, however you can still download Zend Framework
Do you support CloudFlare? CloudFlare is supported by our hosting, however only CloudFlare support staff can provide you assistance
Is Latex supported? Unfortunately we do not have any document preparation software on our servers.
Chmod 600 does not protect my files As apache is running on your username, chmod 600 does not deny access to the
Facebook displays incorrect preview when I share my website Facebook caches pages, so you just need to get Facebook to update their cache. To do
Can I set up vhosts on your hosting? Unfortunately, you cannot set up vhosts on our systems.
How many cron jobs can I setup? You can setup 2 cron job tasks on our platform. If you need to create
Help with random templates Unfortunately due to variety of platforms/templates on which websites can be built, we can't help
Stop Forum Spam We have implemented stopforumspam into our system. However, we do not manage blacklists of stopforumspam.
How much does it cost to register a new domain? You get one domain registration for one year free of charge when ordering hosting account.
Can Django be installed here? Unfortunately Django is not supported by our servers for security reasons and can not be
Do you support ClipBucket Unfortunately, ClipBucket is not supported on our servers as it requires ffmpeg (which is not
#1064 - You have an error in your SQL syntax The error 1064 occurs due to Mysql version mismatch because different versions have different reserved
Do you allow UDP protocol? For network security and performance reasons UDP protocol is not allowed on our free hosting
What is the time zone of your servers? GMT time zone is being used in our servers by default. Global server time configuration cannot
How to set up my email account on smartphone Please follow these steps in order to setup your email account on your phone: 1. Login
Is Phar supported Unfortunately phar is not supported by our server configuration and cannot be used here.
Do you support podcasts? Unfortunately podcasts are not supported here.
How to remove the suspected malware/phishing warning message from my website? If you see a malware or phishing warning on your website, somebody might have reported
SMF forums show content encoding error Please check this URL: http://www.simplemachines.org/community/index.php?topic=469509.0 It describes what changes need to be made for the SMF
My site does not work with this PHP version You can change PHP version for Your cPanel account Yourself. Please navigate to Your cPanel and
Is owncloud supported? ownCloud is not supported due to the nature of the script (it is not allowed
Resource Limit Is Reached This means that your website is hitting one or more of the hosting account's resource
How to upload my website? You must either use FTP (file transfer protocol) client, or upload via our File Manager
How to reset email account password? You may reset your email password only by visiting your CPanel's section 'Manage Emails' and
What is the MySQL hostname? Our MySQL hostname is in 'mysql.master_domain.com' format. Please visit your CPanel's section 'MySQL databases', create
How many MX records may I have? You may add as many MX records as needed. Please be mindful of the priority
I was suspended for mass mail, help me identify the cause! We do not monitor individual account scripts for outbound email. Thus, you will need to
How many email recipients may I have? You are allowed to send email to up to 5 recipients at a time. Please
How to run php code in .htm and .html documents For .html files add the following to .htaccess: AddType application/x-httpd-php .html And for .html files add this: AddType
Can I disable stopforumspam on my domain name? You need to put the following line to the .htaccess file: php_value auto_prepend_file none
SMF - Blank page You can try to resolve this issue by taking these steps: Open the following files: /Sources/Class-Package.php /Sources/Admin.php And change
Zyro .htaccess breaks other sites Please submit a ticket to our Help Desk and we will assist you right away.
Do you support TUN/TAP? Unfortunately, tun/tap is supported only on our VPS servers.
Do you support node.js? Node.js can only be run on a VPS server.
Are Your Servers PCI Compliant? Our servers are PCI compliant as we allocate our servers in PCI compliant data centers.
Tracert shows that connection times out at some point. If you can see that at some node X Your connection times out, it usually
Enable cross-origin resource sharing Unfortunately we do not support this feature on our shared hosting servers. You should upgrade
Can you open ports for Extensible Messaging and Presence Protocol (XMPP) server connection sockets? Unfortunately, Extensible Messaging and Presence Protocol (XMPP) server connection sockets can not be opened due
Do you support ipnat modules? Unfortunately, ipnat modules are supported only on our VPS servers.
Can I install Laravel framework here? Unfortunately, Laravel framework is not supported on free account. It can be used on our
I get an error 'Host 'host_name' is blocked because of many connection errors. Unblock with 'mysqladmin flush-hosts' If you get such an error, please submit a ticket to our Help Desk, we
Are there any limits in Zyro builder? Our Zyro builder has a maximum of 5 MB/file and 100 MB/website limits. These limits