The Most Frequently Asked Questions About Hostinger

Hostinger is a web hosting company dedicated to empowering anyone to succeed online.

In this article, we’ll address the most frequently asked questions about Hostinger, covering essential company information, services, pricing, affiliate programs, security features, and much more.

Whether you’re considering using Hostinger or looking for detailed insights, this guide will provide you with all the information you need to make the most of our services.

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Where Is Hostinger Located?

Hostinger’s headquarters are located in Vilnius, Lithuania, with other offices in Kaunas, Lithuania, and Larnaca, Cyprus.

That said, our services are available to all customers worldwide. Hostinger’s Customer Success team is ready to help you 24/7 and speaks over ten languages.

To contact the team, email support@hostinger.com, and we will answer within one business day. If you don’t want to wait, sign up for an account and reach out via live chat for an instant response.

Who Owns Hostinger?

Hostinger is a private employee-owned company. ConHostinger, a private equity company, controls around 30% of its stakes.

Hostinger is a parent company of several subsidiaries:

• Hosting24 – a platform offering cPanel hosting services.
• Niagahoster – a brand for the Indonesian market.

Why Are Hostinger Prices So Good?

Unlike most hosting providers that resell hosting services, Hostinger owns its infrastructure. This enables us to optimize costs and ensure our customers get the best price. Here are more reasons why our prices are competitive:

• In-house development. Our tools like hPanel, user-friendly AI website builder, performance-boosting content delivery network (CDN), and LiteSpeed object cache are developed in-house. This ensures seamless integration and performance while cutting down on expenses tied to third-party software.
• Active community engagement. Our involvement in web development communities, especially the WordPress community, equips us with firsthand insights into the evolving needs of users. We gather feedback not just from WordPress events but also through client interviews. This direct feedback loop helps us stay ahead in service quality and customer service.
• Affiliate and referral programs. Hostinger runs an affiliate program that nurtures trust and partnership with independent marketers and businesses. We also offer customers the chance to become our marketing partners through our referral program, enhancing our reach and service expansion.

Thanks to these combined efforts, we can rapidly expand while providing reliable service at competitive prices.

What Are Hostinger’s Security Features?

Hostinger follows stringent security practices to protect its servers and users’ data, adhering to industry standards and legal regulations like the GDPR. Here are some key security measures we implement:

Server and Infrastructure Protection

• 24/7 monitoring. Constant monitoring of servers to ensure quick response to any issues.
• Firewall protection. Advanced firewall configurations to block unauthorized access.
• Security modules. Utilization of security tools like mod_security for web server protection, Suhosin for PHP hardening, and PHP open_basedir protection.
• Anti-malware. Endpoint and server anti-malware solutions to detect and mitigate threats.

Data Integrity and Backup

• Regular updates. We update all operating systems and software with the latest security patches.
• Database encryption. We encrypt data using secure hashing algorithms.
• Regular backups. We back up data regularly to ensure recovery in case of data loss or corruption.

Internal Security Practices

• Security team. A dedicated team focused on maintaining and enhancing security protocols.
• Vulnerability scanning. Continuous vulnerability scanning and penetration testing to identify and address potential security flaws.
• OWASP standards. Implementation of OWASP secure coding practices to safeguard web applications.
• Two-Factor Authentication (2FA). Mandatory 2FA for applicable systems to add an extra layer of security.

Additional Features

• BitNinja protection. Full-stack protection, including anti-malware, web application firewall, and DDoS detection for VPS hosting.
• Let’s Encrypt SSL. Free SSL certificates to encrypt data between the server and users.
• Cloudflare integration. Cloudflare nameserver protection to mitigate DDoS attacks and improve website uptime.

Is Hostinger Fast?

To provide optimal speed, we use the LiteSpeed web server for all our web hosting services. LiteSpeed offers significant performance improvements compared to other web servers, such as Apache.

In addition, Hostinger servers use Non-Volatile Memory Express (NVMe) solid-state drives to store users’ data. They are more durable and up to 35 times faster than typical hard disk drives.

Agamabox, one of our customers, also reported that its overall website performance increased five times after migrating to Hostinger. The website page load time became 10 times quicker, and its GTMetrix score increased by 10%.

Our hosting plans also come with unmetered bandwidth. This means your website can transfer an unlimited amount of data and won’t crash even with traffic spikes.

How Can I Pay for a Hostinger Plan?

The accepted payment method and currency depend on the region where you purchase our products. For example, you can use a JCB credit card on Hostinger.com but not Hostinger.in.

We generally accept three types of payment methods:

• Credit, prepaid, and debit cards – such as Visa, MasterCard, and Amex.
• eWallets – like PayPal, Google Pay, and Apple Pay.
• Cryptocurrency – includes Ethereum, Litecoin, and Dogecoin.

For the payment cycle, you may pay monthly or yearly. You can also change the billing cycle anytime and enable the auto-renewal feature through the Billing section in hPanel.

Will I Get a Refund if I Cancel My Account?

Yes, you will get a refund for products purchased within the last 30 days.

The 30-day money-back guarantee applies to new purchases and renewals of web, cloud, KVM VPS, and Game Panel hosting plans, as well as email services. However, note that based on our refund policy, domain renewals, completed domain transfers, domain redemption fees, and purchases made with cryptocurrencies are non-refundable.

New domain name registrations for most general TLDs like .com and .net are refundable within 96 hours. If your refunded plan included a free domain, the cost of the domain may be deducted from the refund.

If a refund using the original payment method isn’t possible, the amount will be transferred to your Hostinger Balance. Note that it can only be used to purchase another Hostinger product.

Refunds typically take:

• PayPal – two to three business days.
• Credit or debit card – five to nine business days.
• Other payment methods – five to fifteen business days.

If your original payment method does not support direct refunds, Hostinger will contact you for an alternative method.

Remember to back up your site files before deactivating your account since they will be permanently deleted.

How Do I Request a Refund For My Services?

If you need to request a refund for any services or products purchased from Hostinger, follow these steps to ensure a smooth process:

1. Before initiating the refund process, download all necessary data, including files, databases, and emails. Once you submit the refund request, your services will be canceled, and all associated data will be permanently deleted.
2. Log in to hPanel and navigate to the List of Paid Invoices.
3. Locate the invoice you wish to refund. If the invoice is refundable, you’ll see a Refund button next to it.
4. Click the Refund button and confirm the services you wish to refund.
5. Mark the checkbox to acknowledge that all related data will be permanently lost, and click Next.
6. Choose whether you want the refund to go back to your Hostinger Balance or the original payment method, such as PayPal.
7. You will receive an email confirmation shortly after submitting your request.

To check the status of your refund, navigate to the Billing section in hPanel and view the Payment History. Once processed, the status will show as Refunded.

Is Django Supported at Hostinger?

Yes, our VPS hosting plans support the Django framework, enabling you to build dynamic websites. Each package comes with a pre-made template – Ubuntu 22.04 64bit with Django and OpenLiteSpeed. Visit our VPS service page to learn more about Hostinger’s Django hosting.

Securing your website is also easy with our straightforward SSL setup process. Plus, you can optimize the URLs for search engines with RewriteRules, and upload files directly to your site without going through the development server.

Who Uses Hostinger Web Hosting?

Hostinger offers different web hosting plans to cater to various user needs. Our plans are suitable for web apps and different types of sites, from eCommerce to online portfolios.

Currently, our service serves millions of users worldwide, including freelancers, small businesses, and large corporations.

Is Hostinger Good for WordPress?

Yes, Hostinger is recommended by WordPress.org and offers Managed WordPress hosting specifically designed for the content management system (CMS).

These hosting plans are optimized for WordPress performance and include several AI-powered features to enhance your website management.

Key Features

• WordPress AI Troubleshooter. Automatically detect and resolve website errors to prevent downtime and revenue loss. This AI-driven tool ensures continuous accessibility and reliability for your site.
• WordPress AI Content Creator. Launch your website faster with AI-generated content and images. This tool seamlessly integrates with WordPress and WooCommerce, creating ready-to-publish content that enhances your site’s appeal and credibility.
• 1-Click WordPress installer. Users can start building their websites instantly without needing to configure the CMS manually.
• Automatic updates. WordPress and your plugins are automatically updated to ensure security and compatibility.
• Built-in LiteSpeed caching plugin. Enable caching with the LiteSpeed plugin to speed up your WordPress site.
• WordPress staging. Create a separate development environment to test changes without affecting the live site.
• 24/7 support. Get assistance any time you need it, with our Customer Success team available round the clock.
• Free business email. Enhance your professional communication with a free business email included in the plan.

We offer several Managed WordPress hosting plans to cater to different user needs, from beginners to medium-sized businesses. The price ranges from £2.59 to £8.99.

Where Are Hostinger Servers Located?

Hostinger has multiple servers spread across different countries in Europe, Asia, South America, and North America. Here are the available data center locations for different hosting plans:

Hosting plan	Server locations
Web, cloud, and Managed WordPress hosting	Europe – France, the Netherlands, Lithuania, the United KingdomAsia – Singapore, India, IndonesiaNorth America – the USASouth America – Brazil
cPanel hosting	Europe – Lithuania, the United KingdomAsia – Singapore, IndiaNorth America – the USASouth America – Brazil
VPS hosting	Europe – France, LithuaniaAsia – IndiaNorth America – the USASouth America – Brazil

Users can freely choose any of the available locations based on their hosting plan. Our hosting plans also support a CDN to ensure users’ website performance regardless of the server location.

Does Hostinger Have a Website Builder?

Yes, Hostinger offers a comprehensive website builder starting at £2.59/month.

Our website builder plans include an email account, website templates, and hosting, enabling you to get your website up and running quickly. When you purchase a plan for one year or longer, you also get a free domain name.

Key Features

• AI Website Builder. Quickly design your website with AI. Get suggestions for layouts, styles, and content based on your brand description. This streamlines the setup process, saving you valuable time and effort.
• AI Writer. Generate high-quality content for your website with ease. This tool helps create blog posts, product descriptions, and more, ensuring that your site remains fresh and engaging for your audience.
• Drag-and-drop editor. Easily create a responsive website design without any coding knowledge. Choose from numerous templates and royalty-free images to simplify the design process.
• Marketing integrations. Gain valuable insights from your website using tools like Google Analytics, Google Tag Manager, and Hotjar. These integrations help grow your business by providing in-depth analytics and user behavior tracking.
• eCommerce functionality. Set up an online store with features like inventory management, multiple payment options, and automated order notifications. The builder’s eCommerce capabilities make it easy to manage and grow your online business.
• SEO tools. Optimize your website for search engines with built-in SEO tools that help improve your site’s visibility and ranking on search results pages.
• Security features. All plans come with a free SSL certificate to encrypt visitor data. Additionally, all plans include DDoS protection and reliable server hardware to ensure maximum uptime and security.

Can I Upgrade My Hosting Plan?

You can always upgrade your hosting plans by going to hPanel → Websites, and selecting the plan you wish to upgrade. Next, simply open the settings by clicking on the three dots and select Upgrade.

You can also upgrade your premium or business plan to cloud hosting using the same menu.

The upgrade process takes a few minutes and automatically transfers all data, including websites, files, and emails. Also, the remaining time of the old plan will be converted and added to the new one.

Can I Become a Hostinger Affiliate?

Yes, Hostinger has an affiliate program with up to a 60% commission for every purchase. There is no limit to how much you can earn, but you must make at least $100 to request a payout.

To join the program, fill in the affiliate form and wait for the review process, which takes around three business days. Once your account is approved, you can start promoting Hostinger.

Your creativity is unlimited – feel free to use any platform, including your YouTube channel, email, or social media posts. Note that most Hostinger products are eligible for the program, excluding domain registration.

Does Hostinger Have AI Tools?

Yes, Hostinger has several AI-powered tools designed to optimize and manage your website more effectively:

AI Website Builder

Leverage AI technology to design and construct your website swiftly. The AI builder recommends layouts, styles, and content based on your brand and website description, streamlining the setup process and saving you valuable time and effort.

AI Writer

Create high-quality written content for your website with ease using AI. This tool helps generate blog posts, product descriptions, and more, ensuring that your site remains fresh and engaging for your audience.

WordPress AI Troubleshooter

Automatically identify and resolve website errors to prevent downtime and revenue loss. This AI-driven tool ensures that your website stays continuously accessible, enhancing reliability and user satisfaction.

WordPress AI Content Creator

Accelerate your website launch with AI-generated content and images. Seamlessly integrated with WordPress and WooCommerce, this tool provides ready-to-publish content, enhancing the overall appeal and credibility of your site.

VPS AI Assistant

Utilize AI to address VPS-related queries and receive guidance for various server management tasks. This assistant simplifies the complexities of VPS management, making it more accessible and efficient.

How Do I Migrate a Website to Hostinger?

Migrating your website to Hostinger is a seamless and efficient process. Follow these steps to migrate your site:

• Make sure your Hostinger account is set up and that you have an active domain.
• Fill out the migration request form in hPanel. This form requires details about your current hosting provider and website specifics.
• Include your source hosting information, domain details, and any other required information.

Our dedicated migration team will handle the process. The migration typically takes 24-48 hours, depending on the website’s content and complexity. During this process, your website remains accessible, minimizing any potential downtime.

We also offer unlimited free migrations from other web hosts, ensuring your transition to our hosting service is as effortless as possible.

Conclusion

Hostinger offers robust and scalable web hosting solutions suitable for a variety of websites, from personal blogs to large eCommerce platforms.

Hostinger’s comprehensive services, including AI tools, Managed WordPress hosting, and a user-friendly website builder, ensure that users can efficiently create, manage, and grow their online presence, regardless of their technical background.

For more technically inclined users, Hostinger provides powerful VPS hosting options with full root access, dedicated IP addresses, and the flexibility to run complex applications and custom configurations.

With a friendly, knowledgeable, and responsive Customer Success team and multiple server locations worldwide, Hostinger is well-equipped to support your web hosting needs.